New Features

Search UI in the Self Service Mobile portal is enhanced for better user experience.

Self Service Mobile users will now have better search experience in Self Service Mobile home page as well as in the Search workspace as the keyword searched is highlighted in the search results and a delete icon is provided the search bar to easily clear the text.

A

Updated Self Service Chat Capability – Support for Rich Content

Self Service Chat now has visually improved content, where end users can now paste images and hyperlinks directly into the chat window. This increases productivity for analysts and better end users experience.

A

InSightVM and Ivanti Service Manager Integration

InsightVM and Ivanti Service Manager Integration allows you to reduce risk through automated workflow that eases collaboration between IT and Security team.

C

New workflow block - Search and Link is supported

Customers can now directly pass parameter value from Service Request to “Search and Link” Block which will reduce the dependency of copying the value in Service Request object and then pass to Quick action block.

C

Support for MS Graph

You can use MS Graph for email configuration.

C

Search Metrics Analytics

With Search Metrics, you can track the searched keywords and the volume of each search in the Self Service Mobile portal.

C

System Configuration Wizard

For Service Manager System Configuration Wizard, the default behavior of the configuration of web server has been changed from HTTP to HTTPS.

A

Mobile Analyst Capability – CI/Asset

Customers can now use Mobile Analyst to view and edit CI/Asset details from mobile. They will have flexibility to create incidents for CI/Asset on-the-go.

This new workspace will help customers view list of CI/Assets based on saved search(es), open form view of individual CI/Asset, edit & save individual CI/Asset and create new incident for that CI/Asset.

C

Updated Mobile Analyst Capability – Create Service Requests

Service Manager Analysts using the Ivanti Service Manager mobile app on their phones can now create Service Requests.

C

Additional Style Editor element

New field - Text is added to Style Editor which allows you to set the text color of all common text including the user role text in the login page.

C

Updated Self Service Chat Capability - Concurrent chat conversations for Analysts

Service Desk Analysts can better manage high customer interaction volume through Chat channels by being able to interact with multiple customers simultaneously.

Enhancements in the Self Service Chat capability is available for Cloud customers only.

C

PaginationSearch Web Method

The PaginationSearch web method retrieves one or more business objects based on the search criteria.

C

Enterprise Service Management - Security Operations Content

Ivanti Service Manager already delivers support for non-IT use out-of-the-box. The Security Operations

capabilities are included to further leverage Ivanti Service Manager for non-IT tasks and workflows in Security Operation space focusing on Security Incident Management, Vulnerability Management, Governance and Compliance.

This includes new forms and field descriptions, new security request offerings, pre-built workflows, analyst

dashboards, confidentiality for security incidents, security knowledge management as well as 7 OOTB SSRS reports. Applicable for Cloud and On-Premises customers.

New and Existing customers: Please visit the Ivanti Marketplace to download the content package. Content package would be available for download by or before Monday, September 14. 2020.

C

Import Discovery Data from Ivanti Neurons

Ivanti Service Manager customers can easily enable population of the CMDB from Ivanti Neurons.

Applicable for Cloud customers only.

Existing customers: It is mandatory to apply the Ivanti Service Manager content package in order to enable this capability. Please visit the Ivanti Marketplace to download the content package. Content package would be available for download by or before Thursday, September 10, 2020.

C

Accessing Knowledge articles in the Self Service Mobile portal through URLs

You can access a specific knowledge article in the Self Service Mobile portal through URLs.

C

Chat with Support

Self Service Mobile users can now chat with Support staff to ask queries or report issues. Users who are enabled to service the Chat users can take up Chat requests and help with the queries or issues or even raise an Incident if unable to solve.

C

Biometric

Self Service Mobile and Mobile Analyst users can now enable finger print or face ID to access Service Manager mobile application.

Supported on iOS and Android mobile devices.

C

Push Notifications

Self Service Mobile and Mobile Analyst users can now receive notifications on their Service Manager mobile application.

Supported on iOS and Android mobile devices.

The data you configure in the Quick Action - Mobile Push Notification will be routed through third-party servers (Firebase Cloud Messaging), please refrain from using sensitive data or any personal identifiable information. This Quick Action can be used in Business Rules or Workflows.

C

Deploying Software from a Request Offering

If you have Ivanti Automation and Ivanti Endpoint Manager, you can configure a request offering that automatically installs software on an end user's computer.

C

CMDB Turnkey

Ivanti Service Manager and Asset Manager customers can bring in data from Ivanti Cloud into CMDB and Asset repository with more flexibility and control.

CMDB Turnkey is available to Cloud customers only at this time.

C

Enhanced content for Human Resource capabilities

The Human Resource capabilities are enhanced to include additional templates for Self Service users, HR Knowledge, and Report workspaces.

C

Enhanced content for Facilities Management

The Facilities Management capabilities are enhanced to include templates specific to request facilities by Self Service users. Workflows are designed to cater to Facilities Management to manage and track facilities requests, work orders, facilities assets, and location.

C

OAuth Authentication support is provided to replace Basic Authentication when connecting Ivanti Service Manager to Exchange Web Services/Office 365.

However, customers who continue to use local Exchange servers will have both OAuth and Basic Authentication options available.

Note: In 2020.1 release, the OAuth support is limited only to Exchange Web Service Protocol for Incoming and Outgoing Server configuration.

Single-sign-on

Customers can now leverage Single-Sign-On (SSO) when accessing Ivanti Service Manager through the iOS or Android mobile app.

Note: Support for Self-Signed Certificate configurations via iOS devices is not available from Apple for ADFS or any other SSO. Use only trusted CA signed SSL certificates.

C

Enhanced content for Human Resources

The Human Resources capabilities are enhanced to leverage Ivanti Service Manager for non-IT tasks and workflows. This includes updated forms and field descriptions as well as 16 new request offerings; delivering 34 HR-specific request offerings.

C